Deep Learning with PolyAI
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Deep Learning with PolyAI
How can enterprises become fluent in AI? (VOX 2025 conference recap!)
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At VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it.
In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO of PolyAI, sits down with Christopher Osborne, PolyAI’s Chief Product Officer, to unpack what we learned from our annual conference about how the world's top enterprises are moving from early adoption to true fluency in AI for customer experience.
They reflect on key lessons from VOX 2025, where leaders across hospitality, banking, healthcare, and more shared how they’re using agentic AI to scale exceptional service without losing the factors that make them stand out to their customers.
They discuss:
- How Seminole Hard Rock, Boyd Gaming, and Fertitta Entertainment use AI to protect the guest experience, not replace it
- How Metro Bank is turning “a bank in every pocket” into a banker in every pocket
- How DOCS Dermatology, Simplyhealth, and SafeRide Health are expanding access to care through AI-driven patient engagement
- Why the next CX differentiator isn’t adoption — it’s fluency
- How PolyAI helps enterprises balance automation with humanity
👉 Watch the full episode to see what AI fluency really looks like inside the world’s most customer-obsessed brands, and watch the full VOX conference here.
#AI #CustomerExperience #PolyAI #VOX2025 #AgenticAI #VoiceAI #AICX
